Where is the Iron Mountain technician support center?
The Iron Mountain Technician Support Center is located at http://software.unc.edu/IM/tech) and is only available to UNC IT support personnel. It’s highly recommended that you use Internet Explorer or higher when viewing this site. The login name is typically your Onyen. If your department has an LDAP based community, then your password is the same as your Onyen password. Otherwise, it is unique to Iron Mountain and is not synced with UNC’s Onyen system. The community field can be left blank, unless you are a technician in more than one account. As we are migrating departments from a non-LDAP based system to the LDAP based system, they may have two communities. Typically the naming convention is “Department” for the original one and “Department (ldap)” for the new one. If you have any questions, contact the ITS Response Center and they can give you more specifics.
