Where is the correlation between customer and employee satisfaction at Panopa?
Sprenger: No customers, no Panopa; no employees, no Panopa. For me the correlation is a very close one. We try to live by that example. Panopa’s information policy is very open – that includes the staff association. We’ve made only positive experiences with this system. If I can’t increase salaries for a particular year, then I explain why. At this point the correlation between employee and customer satisfaction becomes particularly clear. Kuntze: Because of our customer service contracts we’re on location with the customer. We normally get feedback, positive and negative, which is communicated to our colleagues. The employee is an important gear wheel in the drive. Because we want our system to work, as Mr. Sprenger already mentioned, our communication policy is very open. We inform all employees in an annual New Year’s letter about past and future projects and achievements. You said, “Our employees are the basis of our success.” Executives play a significant role in employee apprecia
