Where is the best place to start an Agile & Lean project?
There are four dimensions to customer value creation. The four dimensions of performance are people, process, technology, and time. To power an effective value stream these four dimensions must be synchronized – none overpowering the others. The best place to start an Agile & Lean project is with a value stream where one of these four dimensions is obviously out of alignment with the other three. The fact that the dimension is obviously out of alignment will help its stakeholders realize the need for change and create a clear target for improvement. Under this scenario, Agile & Lean techniques can be applied to bring the misaligned performance dimensions back in line without having to make significant changes to the other three; greatly simplifying an initial project. The following are indicators of a good process candidate for a Lean Office project: • So ineffective it would make a good candidate for a Dilbert cartoon • Does not cross functional or organizational boundaries • Has 8 to
