Where is a PSS most applicable?
A PSS enables employees to perform time-sensitive or complex tasks or work with multifaceted products. Examples include: Regulated environments, such as banking, insurance, and healthcare Large- and mid-size organizations with CRM and ERP systems Environments that require a high degree of accuracy and competency Organizations with a large number of new hires who require fast-time-to-competency 2. How does a PSS affect classroom or e-learning training strategies? Having a PSS means that training sessions no longer need to teach all the details of how to use the system or implement the process. Rather, training can focus on providing context as well as equipping employees with the skills to find the information they need when they need it on the job. Therefore, a PSS encourages a more informal learning approach. 3. How does a PSS differ from an on-demand simulation? Simulations are suitable for many types of training, but are less useful in a post-training environment when the employee n
