Where does one return products for repair or replacement?
The first step must be to ensure that the firearm is completely unloaded by visually and physically checking. It is both dangerous and illegal to ship a loaded rifle through the mail and you should call Stoeger Airguns for assistance if the gun cannot be completely unloaded for any reason prior to shipping. Put your firearm in the original box, if you still have it. (If you do not have the original box, it is best to ship the gun disassembled in a hard gun case.) Before sending the box, you must first obtain a Return Authorization (RA) Number. To obtain an RA Number, call the Stoeger Airguns Customer Service Department at (301) 283-6300 from 8:00 a.m. till 5:00 p.m. EST, Monday through Friday. The RA Number must appear on the outside of the box. Put a letter in the box describing the problem you are having. Be sure to include your name, address, and daytime phone number. Insure the package for the replacement value of the gun and ship the package to the address below: Stoeger Industrie
