Where does ITIL change management fit in?
The ITIL framework defines change management in its Service Transition book as a process to systematically implement IT or organizational change in a controlled manner. “Ultimately, ITIL change management provides a discipline to minimize risk when changing a service,” said Jack Probst, managing consultant at Pink Elephant, an ITSM consulting company. The ITIL change management process provides guidance for establishing an oversight function to assess the risk of a change, enter changes into a system, review them and ensure there are no impediments to service levels as a result of the change. The ITIL change management process also highly recommends implementing a change advisory board (CAB) to manage change in the organization. A CAB is more or less a governance structure set up to deal with change management. Usually chaired by a change manager, other members typically include people from architecture, applications, infrastructure, engineering and relevant lines of business — most o
