Where do you draw the line between the “Advisory support” subscription entitlements and what I would get through a separate professional services engagement?
Advisory support entitles you a live conversation with an expert about best practices for specific topic areas including security, migration, performance tuning, module development, and architecture. Advisory support is limited to existing knowledge that can be transferred in the moment in a live conversation. Customer-specific background research and/or creation of any new deliverable are out of scope for advisory support. Additionally, advisory support is limited to 8 hours per subscription per year. Professional services engagements offer services that lie beyond the scope of the standard Acquia subscription offerings. These engagements may be completed by Acquia Professional Services or by Acquia Partners through referral. These engagements are billed on an hourly basis with no pre-set time limit, may cover an unlimited range of topics, and may include customer-specific background research and deliverables.
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