Where do retirees go if they need help with and RHA issue?
They may contact the RHA call center, or go to the RHA web site. Employers that use the RHA administrator may direct all retiree inquiries to the administrator, but will still be responsible for retiree inquiries relative to certain company-specific issues such as retirement and employer subsidy eligibility. Employers using their own administrator direct retirees to that administrator with questions about enrollment, billing and eligibility. Participating RHA carriers also have call centers available to assist retirees with carrier specific questions on coverage, provider networks, claims status and disease management and health promotion programs.
