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Where do I find the log files to send to Firewall Analyzer Support?

April 26, 2017analyzer files firewall log send support

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Where do I find the log files to send to Firewall Analyzer Support?

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The log files are located in the /server/default/log directory. Typically when you run into a problem, you will be asked to send the serverout.txt file from this directory to Firewall Analyzer Support. Internet Explorer says “Error opening this document. File cannot be found” when I try to open an exported PDF report. Internet Explorer throws this error when you try to open an exported PDF report in the web browser itself. This is a known issue, and we are working on resolving it.