Where do Difficulties in Communication Arise?
The basic source of misunderstanding between two persons are communication failures that occur when the receiver understands the meaning of a message differently than it was intended. We do not always communicate what we intend. Communication failures arise when there is a gap between what the sender meant and what the receiver thought the sender meant. Communication failure can be caused by: • Being so preoccupied that you do not listen to what other are saying. • Being so interested in what you have to say that you listen only to find an opening to work your way into the conversation. • Being so sure that you know what the other person is going to say that you distort what you hear to match your expectation. • Evaluating and judging the speakers, which makes the speaker guarded and defensive. • Not being able to “see past the words” and get the emotional message of the sender. • Not trusting the speaker and becoming suspicious of what is being said. Setting the Stage for Effective Co
