Where can I obtain additional information about contact center speech analytics?
A. The 2006 Speech Analytics Market Report, published by DMG Consulting LLC, is the definitive guide to the emerging contact center speech analytics market. The report gives end users the product, market and vendor information they need to make an optimal technology investment and select the right solution and partner at the right price. The report provides in-depth comparisons and analysis of speech analytics functionality, technology, accuracy, best practices, trends, market projections and pricing. It examines the market and explains why speech analytics is the “next big thing” for contact centers.
