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Where can I find instructions on using the Interactive Voice Response (IVR) system?

April 26, 2017instructions Interactive voice response ivr system

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Where can I find instructions on using the Interactive Voice Response (IVR) system?

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Links to resources on the IVR can be found on the DME MAC Jurisdiction C Contact Information web page. Go to www.cignagovernmentservices.com and click on DME MAC Jurisdiction C, then click Customer Service on the menu on the left. When the menu expands, click Contact Other CGS Departments/Resources. These resources include an IVR Script, which details each feature of the IVR and explain how to correctly input information, and also an IVR Flow Chart, which diagrams in a quick reference format the options and information that are available.