Where can I file a complaint against an auto repair shop?
For auto repair complaints occurring within 90 days/3,000 miles of repair, you should contact the NYS DMV Division of Vehicle Safety Services. To ask how to file your complaint, call (518) 474-8943 between 8:30 a.m. and 4:15 p.m. weekdays, except State holidays. You may also write to: Consumer Services, Box 2700-ESP, Albany, NY 12220-0700.