Where are tests administered and samples delivered?
We have a chance to survey and interview current patients. Some of those surveys are direction on new designs. Many patients say they dislike being handed a form to fill out when they walk into an office. They find filling them out in public awkward, yet these forms are important to the physician. Can we set up an infrastructure where the patient receives the forms electronically before they enter the office? What kind of technology can support that? These are clues about a new age of health care delivery. Evergreen Hospital Medical Center in Kirkland recently asked us a simple question: Can you help us design a space where we can deliver comprehensive cancer treatment in a nurturing facility that houses three separate business entities? After walking through the treatment process wearing the shoes of a prospective patient, our answer was “yes.” What was needed was a full review of how staff and patients move through a space, the location of their touch points for service and what do t
