When will the trains currently used on the North Berwick route be replaced?
We are currently looking into options and are planning to introduce multiple unit trains on this route from August. Fares, tickets and others Q. Why is there an additional £2 charge for purchasing a ticket online with a credit card? A. Due to the high fees charged by credit card providers, The Trainline (who provide our on-line retail facilities) are forced to pass on some of the cost to customers who opt to purchase with a credit card. Unlike debit cards who charge a set fee of 7p per transaction, credit card companies charge a fee of 1.6% of the transaction cost. On an average season ticket price of £1000, this equates to £16 per order. Payment by debit or switch avoids this charge. Q. What is the policy for replacing worn out season tickets? A. We are currently investigating more robust ticket stock. In the mean time, season ticket holders can have the defective ticket replaced at no charge or use the staffed manual gate at stations with automatic gates. Q. Why is the Glasgow / Giff
