When were the education and health care criteria established?
In 1999, the Baldrige National Quality Program (BNQP) established criteria for education and health care applicants. As a result, the Oklahoma Quality Award Foundation allows education and health care applicants the option to use either the Malcolm Baldrige Education or Criteria for Performance Excellence or the Malcolm Baldrige Health Care Criteria for Performance Excellence to complete their application. Any for-profit or not-for-for profit public or private organization that provides educational or health care services in Oklahoma is eligible to apply for the award. If education or health care applicants use these Baldrige criteria, they must show achievements and improvements in seven areas: leadership; strategic planning; customer and market focus (for education: student, stakeholder, and market focus; for health care: focus on patients, other customers, and markets); measurement, analysis, and knowledge management; human resource focus ( for education: faculty and staff focus; fo
