When we are advised that a customer has had a gap in IS/JSA should we make a superseding decision to end the award from the start of that period and ask the customer to re-apply?
A. No, you should allow the customer one calendar month to establish any entitlement during that period and make any changes retrospectively. If you then determine that the customer was not entitled to HB during that period then you would need to make a decision to terminate the claim. A new claim would then be needed. However, a shortened claim form would be acceptable in this circumstance. If you establish that there was an ongoing entitlement but that the amount of benefit payable was affected, the reduction in entitlement during that period and the return to the original entitlement would be treated as two change events. If you are dealing with all these changes retrospectively it is possible to make one superseding decision providing you hold all the necessary information to correctly calculate benefit entitlement for the past and ongoing claim. Q. Does information received from the customer or somebody acting on their behalf following the issue of a ‘review’ form on a case identi
Related Questions
- When we are advised that a customer has had a gap in IS/JSA should we make a superseding decision to end the award from the start of that period and ask the customer to re-apply?
- If an ETD/CIS Prompt report is received stating that a customer’s IS/JSA(IB)/ESA(IB) has ceased, when does the processing time start and end?
- How is the award decision made?
