When using Web Messaging to access email accounts, why are users disconnected after a period of inactivity. Why can users stay connected indefinitely ?
By default, Web Messaging will drop the user’s connection after twelve (12) minutes of server inactivity. Web messaging uses the HTTP protocol which is known as a “connectionless” protocol, meaning the server does not hold a connection open to you and you alone. Like any web page, multiple users can access the web site email page concurrently, but has a 12 minute timeout which is responsible for the kick back to the login page after the timeout has expired. All email servers set a “reasonable time out period” so that people who “forget” to log off will not reduce concurrent web email access for other users. User frustration and complaints occur if the server times out while a user is creating a message, the user won’t know it until clicking the ‘Send’ button, in which case, they are returned to the logon screen and the message is lost. There are several solutions users can use. When composing a long message, simply “save” frequently. Click “Save” on the Compose page to save the message
