When trying to view a webcast with live captioning, instead of the text display, I see a grey box. What should I do?
• If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3. • If you received a security warning and chose Yes (or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please go to the Platform Diagnostics web page and click the Report a Problem button. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide. • If a security warning was never issued: The text display is failing to load properly. Please go to the Platform Diagnostics web page and click the Report a Problem button. This process will help us to d
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