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When trying to sign up for online services, why did I receive an error message that the user name is already taken?

April 26, 2017Error message online Services user

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When trying to sign up for online services, why did I receive an error message that the user name is already taken?

1 Answer

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For security purposes, if you have not accessed PG&E’s online services within the past six months with your current user name, you will be required to sign up again with a new user name.