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When trying to install it always hangs or stops before the installation is complete. Whats wrong?

April 26, 2017COMPLETE hangs install installation Stops wrong

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When trying to install it always hangs or stops before the installation is complete. Whats wrong?

2 Answers

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There may be other programs or processes running in the background which are interfering with the program installation. Try restarting the computer and then make sure that all programs are closed/disabled when you run the installer, including any anti-virus software.

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There may be other programs or processes running in the background which are interfering with the program installation. Try restarting the computer, and then make sure that all programs are closed/disabled when you run the installer, including any anti-virus software. • Should I uninstall my old version of Reference Manager before installing the new version? While this is not strictly necessary, we always recommend that you uninstall any previous versions (including Demo versions) to avoid confusion later. First back up any existing Reference Manager database files and any customized content files (e.g. styles and filters), close all open programs, and then uninstall any older versions by selecting “Add/Remove Programs” from the Windows Control Panel. Once any older versions have been uninstalled, run the Reference Manager installer. This will create a new Reference Manager program folder, and you can then move any backed up database or content files into this new folder. • If I have a