When travelling, do airlines have any obligation to compensate passengers in the event of flight delays or cancellations?
When travelling by air for business or pleasure, EU law provides that you have certain rights regarding information, delays, cancellations, overbooking and damage to your luggage. Many of the rules apply even if there are extraordinary circumstances which caused the flight disruption. The rights apply to scheduled domestic flights within the EU and to charter flights leaving or arriving at an EU airport. For flights arriving from outside the EU, these rights apply only to EU airlines. If you check in on time for a flight and there is a significant delay, i.e. in excess of two hours, the airline must provide you with meals and refreshments, hotel accommodation, if necessary, and communication facilities. The airline is also obliged to provide you with a written statement about your rights as a passenger. If the delay exceeds five hours, the airline should offer to refund your ticket, but only if you decided not to take the delayed flight. There is no financial compensation for delays. I
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- Can I book a flight for passengers whom I am not travelling with from a city where Singapore Airlines (SIA) does not directly depart from?
- When travelling, do airlines have any obligation to compensate passengers in the event of flight delays or cancellations?
- Where can travelers get more information regarding flight delays and/ or cancellations?
