When there is a complex repair issue, will FairPoint have the necessary resources to diagnose and correct it in a timely manner?
During the Transition Period, Verizon will continue to handle internal escalations to facilitate the diagnosis and resolution of any service issues. Following the Transition Period, this responsibility will transfer to FairPoint’s repair group, and will be internally escalated as necessary to ensure prompt diagnosis and resolution. Escalations of this type may include high-level engineering support from the network, operations, product management, and information technology staff, depending on the service issue.
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- When there is a complex repair issue, does FairPoint have the necessary resources to diagnose and correct it in a timely manner?
- When there is a complex repair issue, will FairPoint have the necessary resources to diagnose and correct it in a timely manner?
