When should changes be received by DHP in order to have them noted on the next billing statement?
A. We prepare bills at the end of the month prior to the mailing date, which is about the second week of the month prior to the coverage month. Therefore, in order for changes to be processed and noted on the next billing statement, they must be received by DHP no later than the 20th of the month prior to the mailing date. For example: if changes are received by February 20, they will be noted on the April bill, which is mailed approximately the second week of March.
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