Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

When sending mail, sometimes I am getting the following error: “Helo command rejected: need fully-qualified hostname”, “Transaction Failed”, or “Send Hello First” errors. How can I fix this problem?

April 26, 2017Command Error helo mail transaction failed

0

Posted

When sending mail, sometimes I am getting the following error: “Helo command rejected: need fully-qualified hostname”, “Transaction Failed”, or “Send Hello First” errors. How can I fix this problem?

1 Answer

0

Posted

AGo to Tools – Options, select General tab, and in the Local Host box enter your domain name. If this box is empty, server sends your computer network name with SMTP HELO/EHLO, command, and, probably, it is not liked by server you are sending mail to. If this box is not empty, then server will use the value from there with EHLO/HELO command, and you will not have similar problems.