When responding to an alarm, what does the Metroguard Security Officer do if he finds a problem?
If it is a problem concerning criminal activity, he will withdraw from the scene to a position where he can visually monitor the property and then he will call 911 for local police assistance. If it is a problem involving a hazard to persons and/or property, and depending on the circumstances, he will take immediate, reasonable and prudent action, if possible, to eliminate or minimize the hazard or, he will call for municipal emergency personnel, or contact the property owner and act in accordance with the property owner’s direction.