When presented with needs for special PC configurations during refresh, what should an agency do?
Stick with the Dell and Lenovo PCs available on the Service Catalog, and request that these be optioned to perform the desired PC task required. What if an agency wants a PC not available on the Service Catalog? To promote standardization, Dell and Lenovo PCs will be used exclusively. Deviations may be subject to an additional charge for imaging. What operating system will be used on new PCs? Replacement PCs will be deployed with Windows XP to cause the least disruption to the environment. Any OS upgrades will be treated as a future transformation project. Any older OS versions will be dealt with on a case-by-case basis. What version of Microsoft Office will be used on new PCs? During the refresh process, software is being carried forward to the new units in a like-to-like fashion. Software upgrades will be treated as a future transformation project. How will agency- and user-unique software be handled when new PCs are introduced? If the software is not available in the agency’s image,
