When my child launches the game, the “Updating…” screen comes up for a really long time. What’s going on?
The game is downloading new features and levels of the game. If the updating screen stays on for longer than 20 minutes, call customer support at 1-800-545-7677. » Back to top Parent Center I can’t see my imported picture or it doesn’t look right. Make sure your picture is saved in JPG format before you try to import it.
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