When must a place of public accommodation have a TDD for outgoing telephone calls?
Places of public accommodation can use relay systems to call deaf customers and clients. But places of public accommodation must have TDDs and provide them upon request when they offer a customer, client, patient, or other deaf individual the opportunity to make outgoing calls as part of their service on more than an incidental convenience basis. For example, hospitals and hotels that provide telephones in their rooms must have TDDs available for deaf guests and patients. Hotels should also have a TDD at the front desk to take calls from guests who use TDDs in their rooms. When a security entry system requires someone to talk to a security officer by telephone, a TDD or other effective method of communicating must be available.
Related Questions
- Is accommodation that is provided by a private company with care provided by a different body (whether public, private or voluntary sector) within the scope of the LHA scheme?
- Is accommodation that is provided by a private company with care provided by a different body (whether public, private or voluntary sector) within the scope of LHA scheme?
- What are the obligations of places of public accommodation to make their telephone services accessible for incoming telephone calls?
