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When logging onto the HELP!Desk for Windows software I am receiving an undefined column HD_ENTRY.MAIL_ADDR. What is this error message and how can I fix the problem?

April 26, 2017column Desk Error help logging Software undefined Windows

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When logging onto the HELP!Desk for Windows software I am receiving an undefined column HD_ENTRY.MAIL_ADDR. What is this error message and how can I fix the problem?

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This usually means that you are trying to connect the HELP!Desk for Windows program to the HELP!Desk for DOS databases. The two programs use different database structures and therefore cannot be used for the two different software programs. HELP!Desk for Windows ships with a conversion program that will copy your HELP!Desk 2.x data to the HDWIN format.