When logging into CPCS or Customer Web Lookup, I receive a blank gray screen and am unable to access the log-in screen to either of these applications?
When accessing a CAMS application, from time to time, a user may experience difficulty logging in. If after several attempts of trying to log in, the user might see a blank gray screen, an ICA failed or not found error, a blank screen, or loading java applet that does not go away. Clearing the Temporary Internet files and history is an initial step to solving this issue. To clear the Internet Explorer cache (Temporary Internet files, and history): • Close all Internet Explorer browsers • Open a fresh new Internet Explorer window • From the top menu, select Tools > Internet Options • Select the General tab on the Internet Options window • Push the Delete Cookies button located in the Temporary Internet files section. This might take a few minutes. Wait until the cursor reappears to continue • Push the Delete Files button, also located in the Temporary Internet files section. A Delete Files window will appear. Check the Delete all offline content checkbox. Push the OK button. This might
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