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When launching the Planning and Reporting Toolset, the browser hangs and displays a blank white window and hourglass cursor. Why?

April 26, 2017blank browser displays hangs hourglass launching planning white window

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When launching the Planning and Reporting Toolset, the browser hangs and displays a blank white window and hourglass cursor. Why?

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A. If this occurs, check the following: •the WWW service must be running on the PAM. Ensure the World Wide Web Publishing Service status is set to start within Settings > Control Panel > Services. •the WWW service account’s user ID and password must match in both User Manager For Domains and Internet Service Manager. During most installations, the WWW Service Anonymous login user ID is set to the IUSR (where is the NETBIOS name of the PC) and the password is randomly generated. You can find this user ID in the NT User Manager for Domains Toolset and the Internet Service Manager. The accounts must match in both places. Because the passwords are not visible (noted by *****), there is no way to verify a match. When the user IDs match in both locations but you believe the password could have been changed, you can set them manually through the corresponding Toolsets.