When it comes to provisioning, what were some lessons learned from the hosting business?
So why would IT departments want software born from hosting? Many IT departments need to delegate some of their infrastructure out and to automate the process of setting up users. We’re hearing stories from enterprise customers that it could be 10 or 15 days before a new employee gets completely set up with accounts. Enterprises … for cost savings reasons, but also for security reasons, began to pay attention to hosting models, because the need, in this day and age, is not just to set up employees, but to give them access to applications or take it away as roles change. Some are beginning to delegate more security responsibility to [front-line] managers. We also see [IT departments] beginning to view themselves as service providers, and you’re seeing things like minimum SLAs [service level agreements], things like chargebacks, from the IT department. What are challenges in an approach like that? The interesting thing is that the technical challenges that we’ve seen over the years are,
