When is the best time to inform the Telephone Receptionists who will be on-call for the evening & weekend?
Between 9am-11am and 2pm-4pm. Our peak calling times are early in the morning, during lunch hours and after 4:30pm when clients’ offices are closed. If you call during our peak calling times, our service to your callers and other accounts is degraded since a Telephone Receptionist is taken out of call rotation updating your account. A better alternative is to fax us your on-call list each week or month.
