When is the best time to conduct a Business Value Assessment?
It is best to design and implement the Business Value Assessment at the beginning of the workforce service delivery. The business’ questions about outcomes may provide information for service design, and build consensus about realistic expectations. Baseline data may need to be collected prior to service delivery. Assessment will require resources, e.g., program and employer staff time. For these reasons, the assessment is best planned toward the start of the program. See the Handbook for more information about adapting Business Value Assessment to evaluate ongoing programs. What sort of data will I need from my business clients? To interpret the results of workforce services, you will need benchmarks against which to compare your data, such as information about performance of comparable employees or for different time periods. You will need to find out if your business client has data that is easily accessible and can be shared, or if the company needs to collect new data. Some assess
