When is it better to use a face-to-face service than the Swin-eCounselling service?
A. The Swin-eCounselling service is not intended to replace therapeutic face-to-face counselling of an ongoing nature, however we can help you with any day-to-day concerns that you may be experiencing, or to establish whether you may benefit from seeing a counsellor or another healthcare professional to help you overcome these difficulties. Some issues may be less appropriate for online counselling than face-to-face sessions, such as psychiatric disorders that involve distortions of reality, suicide, sexual abuse, and violent relationships. For ongoing or more serious issues, face-to-face counselling or psychotherapy is usually advised. It is important to recognise that there are risks and limitations to online counselling. These include: Misunderstandings, which can arise due to a lack of non-verbal cues; Email messages may not be received, or can be delayed; and we cannot ensure the privacy of emails at your end. Confidentiality is also limited by the security of the technology being
