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When is it appropriate to use the Telx Order Portal vs. techsupport@telx.com?

appropriate portal telx vs
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When is it appropriate to use the Telx Order Portal vs. techsupport@telx.com?

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The Telx Order Portal is used for ordering new services or cross connects. techsupport@telx.com is used for testing/troubleshooting existing circuits or assistance with rebooting.

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