When is e-mail the best form of business communication?
The business conversations you should definitely use e-mail for, and perhaps not use face-to-face or other forms of communications, are the things where people aren’t located close to you. If they’re a distance away it’s tough to have a face-to-face business conversation because someone’s got to travel. Or if they’re time zones away, it’s even difficult to get on a teleconference at the same time, for example when you’re in the United States and someone’s in Sydney, Australia. So, thinking about distance, location, and then also thinking about if it’s a complicated process that you’re trying to communicate, and you put it into a format that’s clear and concise in a business e-mail, you can write it, and then re-read it a few times yourself before sending it, to make sure it’s clear and concise. That can help in the business communication path.
