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When is disposition E, No action needed or appropriate used?

April 26, 2017Action appropriate disposition needed Used

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When is disposition E, No action needed or appropriate used?

1 Answer

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Posted

One example of the use of this disposition might be a case where the Ombudsman is not able to verify a complainant’s issue. After investigating by means of interview, record review, and observation an Ombudsman might be unable to verify a claim. For this case, no action may be needed or appropriate because no problem can be verified, therefore making E the most appropriate resolution. Ombudsmen look into issues on behalf of residents/complainants even if they do not seem plausible to the Ombudsman. Just because something may sound unbelievable to us does not mean that it did not happen. Also, the resident or complainant might perceive a situation, differently than the way that the actual event occurred.