When is a technician or clerk allowed to inform the patient of a change in manufacturer?
A technician or clerk may inform the patient of a change in manufacturer on a prescription, that doesn’t otherwise require counseling from the pharmacist, if the following criteria are met: 1) the pharmacy must have a policy and procedure in place, the technicians and clerks must be trained properly and the training must be documented, 2) the technician or clerk must inform the patient that the pharmacist has changed the manufacturer and that the medication may look different, 3) the technician or clerk must point out the product identification label (PIL) and tell the patient that the PIL should match the contents of the prescription container, and 4) the technician or clerk must then offer the patient an opportunity to speak with the pharmacist.
