When is a phone conversation the best form of business communication?
Picking up the phone for business communication is good when you can reach someone and you want to talk about something in a synchronous time frame. In other words, if you know you can pick up the phone, call them first thing in the morning when they’re in their office, and you can have a business conversation about something that you can probably handle in a 2-minute telephone conversation live, synchronous and back-and-forth to one another. This is compared to e-mail which is asynchronous, as you can have that some business conversation but it may take 2 to 3 weeks worth of e-mails because of the asynchronous nature of e-mail compared to how quick it is with a phone call.
