When individuals raise a concern or issue at a meeting, do they get a timely response from staff?
The home is required to report back to the Residents’ Council and/or Family Committee when a request to address an issue has been raised. This can be addressed through different avenues. When an issue is raised, the Manager of that service area could be invited to a meeting to hear and address the issue/concern directly. If the Residents’ Council or Family Committee request formal (written) follow-up, Long-Term Care Homes and Services has a policy to respond to the Council/Committee in writing within 21 days. At times, this will be a complete response. If more time is required for a comprehensive response, the Residents’ Councils/Family Committee will be informed. For more info http://www.toronto.ca/ltc/familycommittee.
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