When I try to register, the “Invalid Registration Information” message is displayed. Whats wrong?
There is an error in the registration information you entered. Please follow these steps: • Verify that you entered the correct Registration Name. If you purchased online, your Registration Name has format “Your Name (Your Email)”. • Verify that you entered the Serial Number correctly. If you purchased online, your Serial Number has format “####-####-####-####”. Check for the following common errors: • typing the letter O or I instead of the number 0 or 1 • transposing 2 digits • entering the registration information more than once (click in the field and scroll with the arrow keys to see this) • entering the registration information for the wrong product. • If that didn’t solve the problem, try uninstall and reinstall the program, then go through the registration again. • If that still didn’t solve the problem, contact MassGrid Sales (sales@massgrid.com), so we can help you with the problem.
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