When I try to print, I just get a blank white screen for the preview and it will not print. What is wrong?
If the preview screen is white, you need to reboot the computer and that will usually fix it. If rebooting does not fix it, then change the zoom setting on the report preview. This is a resources problem that is sometimes fixed by adjusting the zoom level. When I try to print, I get a preview screen that is gray with a small black dot in the middle. This means that you have no printer installed. You must have a printer installed on that computer in order to view the reports. Some things print in RentRight and other things dont print in RentRight. It could be that you have a USB printer. RentRight will not work consistently with some USB printers. If this is the kind of printer you have, then you need to purchase a parallel cable and attach it to the back of your computer and the printer. Then reset the printer settings in Windows. Go to the Start button->Settings->Printers. Find your printer and right mouse click on it. Choose Properties. Choose Details and then in the section called “
