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When I try to open the study guide / downloaded questions, I get an error message that states: “There was an error opening this document. The viewer cannot decrypt the document”, what is wrong?

April 26, 2017DOCUMENT downloaded Error guide message opening study Try

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When I try to open the study guide / downloaded questions, I get an error message that states: “There was an error opening this document. The viewer cannot decrypt the document”, what is wrong?

1 Answer

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Posted

This error message is displayed when you use an older version of Acrobat Reader to open a document that has been encoded with the latest version of Adobe Acrobat. You must download Adobe Acrobat Reader 5.0 or above to open such documents. You can download a free version Adobe Acrobat Reader 5.x from Adobe.