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When I try to open a .safe file, eCipher tells me “You do not have permission to view this file.” Can you reset the password on the file?

April 26, 2017ecipher file permission tells Try view

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When I try to open a .safe file, eCipher tells me “You do not have permission to view this file.” Can you reset the password on the file?

1 Answer

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ESS cannot open or reset rights on a .safe file. You’ll need to contact the original sender and ask them to resend the information, being certain to send it to the email address you have registered with eCipher.