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When I try to manually download my history from Peninsula Online Services, why do I get a message saying unable to download file?

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When I try to manually download my history from Peninsula Online Services, why do I get a message saying unable to download file?

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10

Check your browser’s settings to make sure that it is allowing downloading of encrypted files. Some browsers have a checked box next to “do not download encrypted files.” This box should be unchecked.

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