When I try to login to EZproxy I see a message saying Bad credentials supplied. What can I do?
If you see this message it means that you are inputting incorrect MWS details. It is possible that your MWS password has expired – all University users are now required to change their MWS password every three months (see this FAQ for more details about MWS password expiry). If your password has expired but you remember your old password, try to change your password. If you can’t remember your old MWS password and need to reset it please contact the Computing Services Helpdesk at helpdesk@liverpool.ac.uk, telephone: +44 (0) 151 794 4567. Explain that you are a University of Liverpool online student and include details of the programme you are taking (e.g MBA; MPH Public Health; MSc IT; MSc Information Systems Management; MSc Operations & Supply Chain Management). Also tell them your full name, Laureate student number, date of birth and place of permanent address. We recommend that all online students and staff use the University portal to access the Online Library resources as it provi
Related Questions
- Why do I get the error message "Login Failed. Please consult switch log for further information" when I try to access the Xerox Global Network using XEAN ?
- Whenever I try to login to a restricted site, I receive an error message "page cannot be displayed"?
- When I try to login to EZproxy I see a message saying Bad credentials supplied. What can I do?
