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When I try to log on, why do I get an error message that states “invalid user id / password”?

April 26, 2017Error Id log message Try user

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When I try to log on, why do I get an error message that states “invalid user id / password”?

1 Answer

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The passwords assigned by the program are case-sensitive. The format is one capital letter, followed by a series of lower-case letters, ending in one or two numbers. Once you log on successfully, you may change the password to one that is memorable.