When I try to go into ProMax, I get an error message that says, Your ProMax version is out of date, please call our office to obtain the latest version. What do I do?
This is a message to inform you that you do not have the current NADA book values and that your inventory is not up to date with the current books. First, check to see if the system clock is set to the correct date. Hover over the time in the system tray and see if the date and time is correct. If the date and time are correct, check to see if your Commserver is running. (check the Server to see if there is an icon of two small computers by the time in the system tray) Also, make sure all computers on the network are logged out of ProMax and see if the inventory begins updating itself. When you receive an update of book values, all computers MUST be logged out of ProMax so the updates can be processed. If this does not fix the problem, call Technical Support to troubleshoot the updating process.
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